Multifamily
Property Management

Property Management, Leasing and Tenant Services Targeted at Increasing Your ROI

Managing Your Investment & Caring for Your Tenants
​​The same attention is paid to tenant selection and reinforcement of rules and expectations.  Tenant applications are thoroughly evaluated for credit performance, work and rental history as well as background review.  Upon move-in, the condition of the unit is thoroughly documented.  Rental due dates are monitored with substantial late fees understood at the beginning of any tenancy.  When tenants are selected, there is the commitment from New Star to be attentive to work requests and the equal expectation that strict adherence to lease terms are fully engaged.
There are core management capabilities that cross over many types of properties, yet multifamily and apartment building businesses  have their own unique requirements that New Star monitors carefully.   Mechanically, the infrastructure of an apartment building or complex needs to be robust.  Critical building components from the heating and hot water systems, to windows and roofs need reliable functionality. Protecting the physical building and grounds is “Job 1” to guard your investment and to keep good tenants satisfied that their housing dollar represents a fair value.

​New Star’s maintenance service team handles routine repairs, while specialty services, such as plumbing and electrical is managed by our well-vetted extended vendor network.  All work is closely monitored for quality delivery.
​​New Star’s online management system makes it easy for tenants to pay rent and request work orders. The system tracks rental inquiries and leases, along with the property’s maintenance & financial performance so owner reports are informative and timely.
 
With more than 20 years of managing residential rental property, you can be assured that we are tuned into the numbers and operating concerns of ownership.  Our goal is clear -- deliver the expected return for the investor as well as a quality home experience for the tenant. 
  
Multifamily Services
Marketing Services
Full Service Property Management
Utilizing Appfolio, a leading property management & leasing system you can be sure of effective digital marketing that reaches your target market and simplifies the applicant screening process. Your tenants will have 24/7 online access to the New Star Portal making it easy for them to pay rent, request work orders and communicate with New Star directly.

  • Property maintenance
  • ​Leasing management
  • Monthly financial reports & accounting
  • Tenant services
  • ​Property improvements
  • ​Emergency Services 24/7

Solid tenant management gives owners peace of mind.

Helpful Resources
Whether you are considering investing in rental properties for the first time or if you are a seasoned landlord, New Star offers you property management centered on maximizing your investment, so you can focus on your primary business.