Smaller hourly projects are typically completed within 4 hours or less. These projects range from changing smoke detector batteries to painting a small bedroom. If you would like to help the handyman be as efficient as possible, please assemble all the required materials so they're ready for use by the handyman. Any trips to the local hardware store will be included in the hourly rate. 

There is a minimum, yes. Hourly projects require at least 2 hours of work. The minimum hourly rate deposit is required prior to scheduling a project. 

If you need to have a light bulb, battery, plumbing fixture, or ceilng fan replaced, it's best to have the items purchased and on hand. This will help keep your costs down. If necessary, the handyman can pick your pre-ordered items up, however, the time it takes to do so will be added to your project fee. Please let our team know if you have an item that needs to be picked up prior to your handyman appointment.

Yes. For painting projects, please choose your preferred paint and purchase it ahead of time. Please choose a good quality brand such as Sherwin Williams, Benjamin Moore, or Behr. These brands will cover better and reduce the need for multiple coat applications. If you do want your handyman to purchase the paint for you, please provide your swatch information to our scheduler. Picking up the paint will be included in your project fee, which means pre-ordering your items can save you both time and money. 

Yes. When the handyman arrives at the scheduled time, please greet them, and review the project and expectations. We want to make sure they fully understand your needs. If you need to reschedule your appointment, please call our scheduler. If the homeowner is not home when the handyman arrives, the deposit will be kept, and a new appointment (with another deposit) must be made for rescheduling. 

For larger proposal-based projects that span multiple days, you may plan to not be home. Such arrangements need to be made ahead of time. It’s expected, however, that you be present when the project is complete so the finished project can be reviewed, and payment can be made as arranged. 

Larger projects typically require a minimum of 4 hours of work and require an estimate. If you’re unsure how much time is required for your project, contact New Star Properties and we can help you determine that. 

1. Contact us to request an estimate. Once you do so, our scheduler will provide you with the first available appointment in your area. You’ll receive a request for a fee that’s equal to one hour of labor for sending our estimator to your house. This fee will be collected when you make your appointment. If you accept the estimate and choose us to complete the work, the estimate will be deducted from your final bill. If you need to reschedule, please give us 24 hours’ advance notice. 

2. During your scheduled estimate, a manager will visit your property to assess the work. Most of the time, a quote can be provided on-site, which includes estimated time and materials. However, if a variety of materials or unique items are required, a complete quote will be provided within a week. 

3. If you accept the quote, you must put down a 50% deposit for the work to be scheduled. Please note that if additional work is discovered (such as hidden rot) the final cost will be adjusted to include the time and materials for those repairs. 

4. Once your project is complete, full payment is required. You may pay the handyman directly via check or credit card. Checks should be made payable to New Star Properties. 

Quoted Projects Without Changes: The balance will be the original signed quote minus the 50% deposit. 

Quoted Projects With Unforeseen Issues: The balance will be the original signed quote plus labor and materials minus the 50% deposit. 

Typically, bigger projects require a minimum of 4 hours of work, which means they require an estimate. If you’re unsure how much time is needed for your project, contact New Star Properties today. We’re happy to help you determine how long your project will take. 

On occasion, some projects have unforeseen complications. For example, if you need a toilet replaced, the handyman could find rot in the subfloor underneath. The rot should be replaced to prevent long-term damage to your home. 

Generally, the handyman will be able to assess your project and give you a rough sense of the time and materials required. If an unforeseen issue arises, the handyman will review with you the additional materials required for a larger repair, thus allowing you to choose how you wish to proceed. 

Some HOAs require that homeowners are responsible for window repair and replacement. If you need to have your windows replaced, measurements will be taken during the estimate. Once you accept the quote and cover the 50% deposit, we will order your windows for you and schedule their installation when they arrive. 

Yes, our experienced property management team offers condominium association management! Give New Star Properties a call today to learn more!

Yes! When you're in need of individual investor units controlled by expert property management professionals, we're the team to call. According to Statista, the U.S. property management market size was $101.3 billion in 2021 and has been on the up since then! This is because of the undeniable skills provided by property managers. So, don't wait. Reach out today!

Yes! Any reliable property management company will provide comprehensive services such as maintenance needs!

Our property management business takes pride in the relationships we've developed with various vendors to supply our clients with a wide range of options!

Commercial portfolios are a specialty of our property management team!

In addition to the full portfolio services, our property management company offers board member training for new and existing board members.

Yes, and we can do it within 90 days in advance of the year-end. We work with boards to come up with a budget that works for all parties involved. Call the property management team you can depend on today!